FAQ


TURNAROUND TIME

I am a Work at Home MOMMY with 4 kiddos.  I do set aside work hours to get my JOB done...however as a Mommy sometimes my work days are cut short.  My scheduled work hours are Monday, Wednesday, Friday during the hours of 8-5...I will of course work on other days if needed...but if you contact me on my "off days"  I am being a MOMMY...so bear with me with my response. 

WHEN WILL I RECEIVE MY ORDER?

Once your item ships (within the turnaround window) First Class is 3-5 days, Priority Mail is 2-3 days


RUSH SHIPPING?

YES! Priority Mail Express is $25 (1-2 day)  Please contact me BEFORE purchasing.

RUSH FEE?

I can place your order at the TOP of my list.  Rush Fee at this time is $15 ADDITIONAL on top of Cost of Item and Shipping.  Please contact me to see if this is an option.


HOW DO I WASH MY ITEMS?
Applique or embroidered items should be washed inside out with like colors on gentle.  Lay flat to dry or tumble dry on low.  Warm iron inside out to readhere protective backing.

Expect normal shrinkage on all items.

HOW DO I CHOOSE A SIZE?
Size Charts are avalibale on the website footer

DISCOUNTS?

I occasionally will bundle and offer discounts on multiple items.  Usually free Priority Mail Shipping is offered OR 10% off of your order of 3 or more items.

Occasionally I will offer a COUPON CODE on my Facebook Page

I do offer SAMPLES SALES occasionally... this will discount your item and helps me build my portfolio to offer more items to my customers!  This is offered through my Facebook Page as well.

https://www.facebook.com/CuteZeeCustomCreations/

I ALSO HAVE A FACEBOOK GROUP PAGE - that also offers occasional deals!  Join my group to keep updated on sales and coupons!

https://www.facebook.com/groups/1639932086251818/?ref=group_browse_new

CAN I CUSTOMIZE??

YES!  I LOVE to change up each item to give it a personal touch!!!  Please message me with your ideas and color changes.  I have a TON of fabric to choose from and would love to work with you to create a one of a kind item!

Fonts and Thread Colors can also be changed.

FONTS AVAILABLE?

Please check my Facebook Page, I try to update with the fonts have in my gallery.  They are displayed in the Photo Album titled FONTS.  If a FONT IS NOT SPECIFIED I just choose what I feel will look best with the name provided.

https://www.facebook.com/pg/CuteZeeCustomCreations/photos/?ref=page_internal